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HSBC saves the day
A week passed since settlement on our home in Canberra last Friday and we still had not had the proceeds from settlement deposited into our nominated account by the bank holding our loan (who took the entire proceeds as they were too inept to do the math for the day). We had rung our broker on Wednesday, Thursday and Friday and the bank themselves on the two latter days.
Finally, on Friday, we discovered that they had deposited the money, not into our nominated account as requested, but into an account we had 'linked' to the loan. Okay so we had the money. The problem was that it was our account with HSBC. Why is this a problem? Well, firstly, we haven't used the accounts in years so we have no clue what the pins are on the cards, but secondly, and more importantly, there was no bank branch in Canberra through which we could get a bank cheque drawn to pass required funds to our South Australian conveyancer for our settlement this coming Friday. So, I tried a bank transfer which I quickly discovered was limited to $5,000 per day (so even doing transfers every day until settlement wouldn't cut the mustard). I then lodged a contact request and walked away frustrated.
First thing Monday morning, whilst still in Hay, I received a call back from HSBC's Customer Care centre. I explained the situation and, after putting me through their electronic system for authentication, they processed a transfer for the full amount we needed to go to our conveyancer in preparation for Friday. They were the lifesavers who cleaned up this other banks stuff up very effectively.
Thank you HSBC!
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